A clear ladder of loyalty strategy

"Honoured as a treasured guest"

What is it?

A strategy to convert leads to shoppers to customers... to create advocates and raving fans. It is mainly a 'post-purchase' strategy.

Why Spend Time On it?

Successful businesses know that it is your customers who need to do most of your marketing for you. It is far more powerful and long-term than any MarComms can be.

Consequences of not doing it

You'll be failing to maximise customer spend. You'll suffer with less repeat purchases. You'll have to spend more on MarComms. You'll be fighting for new business too much.

Ooba's Business & Marketing Framework for Success

The Overarching Concept

Our approach is extremely simple. Successful companies operate in the following way:

  • Business
    • Make significant profit - what many SME owners may even consider to be excessive.
    • Leverage massively - they use other people's money, time, resources, people, networks, software etc.
    • Are continuously innovating - they pro-actively design their own futures.
    • Create systems, processes, KPIs & dashboards to enable them to operate in an increasingly automated and consistent way.
  • Marketing
    • Deeply empathise, understand and engage with their customers and stakeholders.
    • Offer incredible value - because they 'get' what their customers really want.
    • Deliver well crafted and considered messaging that builds their long term fan-base, brand, culture and purpose.
    • Invest significantly more proportionally into their brand (which builds accumulative, long-term value) rather than in day-to-day tactics (like social media).
  • Discipline & Mindset
    • Spend more time planning and in Quadrant 2 activities (see 7 Habits of Highly Effective People).
    • Create a culture and a personal responsibility towards their own mind-set and ability to achieve at a high level.
    • Set down good Habits and generate regular Pulse activities that get done relentlessly.
    • Understand the longer game, hold out for longer and know that perserverance is often the winning hand.

We have modelled these successful characteristics:

 

Business Marketing Discipline

 

 

The Deliverables

The 10 Elements of Business & Marketing Clarity

 

Ooba Creative enable clients to achieve Significant Profit, Designed Innovation and Planned Leverage - through focused training and consultancy (as well as creative problem solving workshops) to empower business owners and their teams to develop a fearless confidence in their strategic and tactical execution.

We deliver this via our unique "10 Elements of Business & Marketing Clarity Framework" utilising Design Thinking, Lean Startup Principles and Agile Methodologies.

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